If there’s an issue with your order, you have 14 days from the fulfilment date to request a refund, and 28 days to request an exchange or store credit through our returns process. Items must be returned unused, unaltered, and in their original packaging with tags attached. Original shipping fees are non-refundable, and a £3.99 return label fee will be deducted where applicable.

For orders placed between 28th November and 24th December, items can be returned or exchanged up until 15th January. To qualify, products must be unworn, unwashed, and in original condition with all tags attached. Returns outside this period follow our standard policy.

UK orders: submit your return request using the form below. Our team will review it and send the next steps by email.

International orders: customers are responsible for arranging return shipping with a suitable courier in their country. Please include your return details so we can identify your order quickly.

Once your return reaches our warehouse, it will be inspected. If approved, your refund will be issued to your original payment method. It can take up to 5 working days after receipt for the refund to be processed. Please keep your tracking number until the return is completed.